Services
At ARDICO, we are dedicated to delivering bespoke technology solutions that address the specific needs of various industries. Our extensive portfolio of products and services is crafted to meet the unique challenges faced by our clients, ensuring optimal performance and seamless integration with their existing operations. By leveraging our expertise in IT services, maintenance programs, and cutting-edge product offerings, we help businesses achieve greater efficiency, reliability, and success in their operations.
IT Support and Management
In today's fast-paced business environment, a robust and strategically aligned IT infrastructure is essential for sustained success. ARDICO’s IT Support and Management services are designed to not only maintain but enhance your IT operations, ensuring they are resilient, secure, and capable of supporting your long-term business objectives.
IT Service Management (ITSM)
Our IT Service Management (ITSM) is a systematic approach designed to optimize the delivery and management of IT services within your organization. By aligning IT services with the strategic needs of your business, we focus on delivering substantial value and enhancing operational efficiency. Rely on our expert management to transform your IT services into a critical tool for business success.
Managed Services Provider (MSP)
As a Managed Services Provider (MSP), ARDICO takes complete responsibility for the management, monitoring, and maintenance of your IT infrastructure and end-user systems. Our commitment is to provide uninterrupted IT operations, enhanced system security, and continuous performance optimization. Partner with us to ensure your IT environment is resilient, secure, and aligned with your business objectives.
Help Desk Management (HDM)
Our Help Desk Management (HDM) service provides unparalleled support by overseeing and coordinating the activities of IT support teams. We ensure efficient and effective resolution of technical issues and queries faced by users. Our proactive approach guarantees the smooth operation of your IT services,fostering a reliable and seamless technology environment for your business.
Contact Center Management (CCM)
ARDICO's Contact Center Management (CCM) handles a diverse array of user interactions across multiple channels including phone calls, emails, and digital platforms. Our goal is to deliver exceptional service that resolves issues swiftly and enhances customer satisfaction. Trust us to elevate your customer service standards, ensuring every interaction is a testament to your commitment to excellence.
Field Services & Support (FS&S)
ARDICO's Field Services & Support deploys skilled technicians and support personnel directly to customer locations to perform essential services such as installation, maintenance, repair, and technical assistance. This proactive support is vital for maintaining the efficiency of your equipment and systems and ensuring swift resolution of issues.
Troubleshooting & Repair (T&R)
Our Troubleshooting & Repair service is dedicated to quickly identifying, diagnosing, and resolving issues with systems, equipment, or software. This meticulous process is fundamental to maintaining your operational efficiency, reducing downtime, and extending the lifespan of your assets, ensuring they serve your business needs flawlessly and continuously.
Technical Training (TR)
ARDICO provides specialized Technical Training (TR) designed to empower your team with the knowledge and skills necessary to effectively operate, maintain, and troubleshoot your technology systems and equipment. Our training programs are tailored to the needs of your organization, ensuring your staff is proficient and confident in managing your technological assets.
Customer and Technical Support
Exceptional customer service and reliable technical support are critical components of a successful business. ARDICO’s Customer and Technical Support services are designed to ensure that your customers receive prompt, effective assistance across multiple channels, while your technical systems are maintained to the highest standards of performance and reliability.
Installation and Commissioning
Exceptional customer service and reliable technical support are critical components of a successful business. ARDICO’s Customer and Technical Support services are designed to ensure that your customers receive prompt, effective assistance across multiple channels, while your technical systems are maintained to the highest standards of performance and reliability.
Professional Installation (PI)
ARDICO's Professional Installation (PI) services are delivered by trained professionals who specialize in the setup and configuration of complex systems, equipment, and software. Whether you're setting up a new office or integrating advanced technology, our expert installation ensures everything operates seamlessly from the start. Rely on our precise and skillful execution to avoid costly errors and downtime.
Test & Commissioning (T&C)
Our Test & Commissioning (T&C) services guarantee that your new systems, equipment, and infrastructure meet all operational requirements and are ready for immediate use. We meticulously verify that every component conforms to design specifications and performance standards, providing you with assurance of reliability and functionality right from the beginning.
Operation & Maintenance (O&M)
ARDICO's Operation & Maintenance (O&M) service ensures that your infrastructure, systems, and equipment are maintained at peak efficiency and reliability. This comprehensive care is pivotal for prolonging the lifespan of your assets, minimizing operational downtime, and safeguarding business continuity. Trust our expertise to maintain the resilience and performance of your physical assets, ensuring they support your business goals effectively.
Extended Warranty (EW)
Our Extended Warranty offers additional coverage for repairs and maintenance beyond the standard warranty period. This service agreement or insurance policy covers the cost of repairs or replacements for an extended duration, providing you with peace of mind and protection against unforeseen expenses.
Maintenance and Warranty
To maximize the return on your technology investments, it is crucial to maintain them in optimal working condition. ARDICO’s Maintenance and Warranty services are designed to ensure the longevity and reliability of your systems, minimizing the risk of downtime and unexpected costs through proactive maintenance and extended warranty options.
Project Management and Strategy
Successful project execution requires meticulous planning, skilled management, and a strategic approach. ARDICO’s Project Management and Strategy services provide you with the expertise needed to deliver projects on time, within budget, and to the highest quality standards, ensuring that your strategic objectives are met and your investments are maximized.
Project Management (PM)
ARDICO's Project Management service is characterized by disciplined planning, organizing, and resource management to achieve your specific goals and meet success criteria within a defined timeframe. Our approach ensures your projects stay on track, meet all targets, and achieve your strategic objectives.
Project Implementation Supervision (PIS)
We provide professional oversight during the execution phase of projects through our Project Implementation Supervision. Our experts ensure that projects are completed according to plan, within the set timelines, and to the budget and quality standards required, safeguarding your investment and project outcomes.
Professional Services (PS)
Our Professional Services span a broad range of specialized offerings provided by experts designed to support your business's technological needs in the workplace and office equipment. We tailor these services to enhance operational effectiveness and innovation in your technological deployments.
Professional Consultations (PC)
ARDICO offers Professional Consultations to deliver expert advice and guidance in the technology field, helping organizations solve complex problems, make informed decisions, and improve operational efficiencies. Our consultations are comprehensive, covering a wide range of industries and technological expertise, ensuring you receive the best strategic insights for your business.
Service Level Agreements (SLA)
Our Service Level Agreements are formal contracts that define the precise level of service you can expect from us. These agreements outline specific metrics, responsibilities, and expectations to ensure clarity and mutual understanding between all parties, helping to maintain high standards of service and client satisfaction.
Stock & Replace (S&R)
Our Stock & Replace process efficiently manages the inventory of essential goods and spare parts, ensuring replacements are readily available when failures occur at client locations. This service minimizes downtime and ensures your operations continue smoothly without interruption.
Upgrade & Optimization (U&O)
Our Upgrade & Optimization service enhances your systems, equipment, or software to boost performance, increase efficiency, and prolong their useful life. Whether it involves updating existing components, improving configurations, or integrating new technologies, we tailor our solutions to meet your evolving business needs.
Service Optimization and Logistics
Efficient service delivery and logistical management are key to maintaining high operational standards and customer satisfaction. ARDICO’s Service Optimization and Logistics offerings are designed to streamline your processes, manage resources effectively, and ensure that your services are delivered with precision and reliability.